We want you to be completely satisfied with your purchase from Wokali Wax. If for any reason you are not satisfied, we offer a straightforward Return & Exchange Policy to ensure your peace of mind.
Eligibility for Returns & Exchanges:
To be eligible for a return or exchange, the following conditions must be met:
The item must be in its original condition, unused, and undamaged.
The request for return or exchange must be made within 7 days of receiving the product.
The item must be accompanied by the original invoice or proof of purchase.
Return Process:
If you wish to return or exchange an item, please follow these steps:
Contact our customer support team at [email protected] and provide your order details and reason for return or exchange.
Our team will guide you through the return process and provide you with a return shipping address.
Pack the item securely and include the original invoice or proof of purchase.
Ship the item back to us using a trackable shipping method.
Once we receive the item and verify its condition, we will process your refund or exchange.
Refunds:
Refunds will be issued to the original payment method used for the purchase. Please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.
Exchanges:
If you would like to exchange an item for a different size or color, please indicate the desired replacement in your return request. If the requested item is available, we will process the exchange upon receiving the returned item. Additional shipping charges may apply.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any applicable shipping costs.
For further assistance or inquiries regarding our return and exchange policy, please contact us at [here].
